FAQ

How much tech knowledge do I need to know to get started?

Getting started doesn't require extensive tech knowledge. I'm here to guide you through the process and help you every step of the way. Whether you're familiar with technology or just starting out, I'll tailor my assistance to your comfort level. Don't worry – you'll have the support you need to make the most of the services I offer.

What do I need to do to get started?

Getting started is simple! First, gather all your printed photos, albums, videos, or any media you'd like to digitize or organize. Next, reach out to me to discuss your specific needs and preferences. We'll work together to create a tailored plan that suits your goals. Whether you're looking for photo organization, digitization, restoration, or any of the services I offer, I'll guide you through the process step by step. You don't need to be a tech expert—I'm here to make the journey smooth and enjoyable for you. Let's connect and embark on transforming your memories into digital treasures!

Will my photographs be safe?

Absolutely, the safety of your photographs is a top priority. I understand the sentimental and personal value of your memories, and I take great care in ensuring their security throughout the entire process. When you entrust me with your photographs, whether for digitization, organization, or any other service, you can rest assured that I'll treat them with the utmost respect and diligence.

For physical photos and media, I handle them with care during scanning, digitization, and any necessary restoration processes. I have experience in working with delicate materials and will take necessary precautions to prevent any damage.

For digital files, I maintain strict data security measures. Your photos will be stored securely, and any duplicates or backups will also be handled with confidentiality.

If you have specific concerns or requirements regarding the safety of your photographs, feel free to discuss them with me. Your peace of mind is important, and I'm here to address any questions you may have to ensure the safety and security of your cherished memories.

Why would I need to digitize my photos?

Digitizing your photos offers numerous advantages, including preserving cherished memories against physical deterioration, easy sharing with friends and family through digital platforms, efficient organization using software, space-saving by eliminating the need for physical storage, restoration and editing capabilities, enhanced security through backups, and seamless integration into various projects. As technology evolves, digitized photos remain accessible, ensuring your memories are future-proofed and easily shared with future generations, making the process a valuable investment in preserving your legacy.

Why do I need more then one "backup"?

Having more than one backup is crucial to safeguard your digital assets, including your cherished photos. Technology glitches and accidents can lead to data loss, making multiple backups essential for redundancy. If one backup fails, another copy is available to prevent irreplaceable memories from being lost forever.

To ensure the highest level of protection, I follow the "3-2-1 Method." This strategy involves maintaining at least three copies of your data—your original files plus two backups—stored on two different types of media (such as external hard drives and cloud storage). Furthermore, one of the backups should be stored off-site, providing a safeguard against physical damage or theft. This approach offers a comprehensive solution to preserve your memories, providing peace of mind that your valuable photos remain secure and accessible, no matter the circumstances.

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

More FAQ:

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

Most clients choose based on the number of boxes they have. A small collection fits into the 12‑hour package, while larger or multi‑generation collections usually need 22 or 42 hours. I can help you estimate during your consultation.

FAQ

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

Any container of printed photos, albums, envelopes, or memorabilia. Shoe boxes, totes, storage bins, and mixed containers all count.

FAQ

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

Albums, scrapbooks, letters, and keepsakes take extra time to sort and digitize. These are included in your package hours, and additional time can be added if needed.

FAQ

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

No — I charge by time, not by the box. Every box is different, so hourly packages are the fairest and most accurate way to price your project.

FAQ

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

You can easily add extra hours at any time. I’ll let you know if your project is trending toward a larger package so there are no surprises.

FAQ

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

Yes — local pickup is available. A small fee may apply depending on distance and number of boxes.

FAQ

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

Yes. Scanning is priced separately based on the number of photos and the condition of the materials.

FAQ

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

Absolutely. I guide clients through ordering their FOREVER conversion box and walk them through the journey of getting their videos digitized.

FAQ

How do I know how many hours I need?

What counts as a “box”?

What if I have albums or memorabilia?

Do you charge per box?

What if I need more hours than my package?

Do you offer pickup and drop‑off?

Do you scan and digitize photos?

Can you help with old videos or media?

What if my photos are damaged?

I offer basic restoration, and for deeper repairs, I source advanced restoration through FOREVER’s professional team.